View Jobs at Daystar Power Group |
Full Time |
Lagos |
Posted 3 years ago |
Job Title: Customer Account Specialist
Location: Lagos
Job Description:
- Daystar Power Group is looking to engage competent and experienced Customer Account Specialist who will serve as the first point of contact to all existing Clients.
- He or She will works very closely with the Network Operations Engineers and the Field service team to deliver optimum service.
- We are seeking hardworking, motivated, and well-organized individuals with a focus on continuous improvement to exceed expectations.
Key Responsibilities
Customer Interaction:
- Own overall relationship with assigned clients, which includes managing, ensuring retention, and high levels of customer satisfaction.
- Maintain updated knowledge and working principles of products and services to provide adequate information to customers.
- Log incoming phone calls and respond to phone messages from customers.
- Promptly respond to customer enquiries submitted via email or our website.
- Answer customer questions and provide information to resolve all issues.
System Reporting:
- Test all network communications and components, to ensure they are running smoothly without a glitch.
- Prepare operations report, site performance, Client’s performance and uptime reports.
- Develop and update the FAQ and surveys.
System Monitoring:
- Monitor the network via the monitoring tools with the support of NOC Engineers and proactively resolve issues by prompt escalation to the Field Service Team .
- Process orders and returns, collect and record customer feedback and information, and share with appropriate departments and team members.
- Solve simple customer’s concern by walking them through basic troubleshooting or setup processes.
Requirements
Education:
- Minimum of a Bachelor’s Degree in Information / Communication Technology, Marketing Communication or Business Administration.
Experience:
- A minimum of 3 years work experience managing B2B customers in Sales, Account management, or Customer success.
Language Proficiency:
- English (excellent oral & writing skills).
- French (oral & writing skills) will be an added advantage.
Character:
- Self-motivated and demonstrate a sense of ownership with high level of commitment and the ability to thrive under pressure.
- Excellent communication skills and ability to lead and work well in teams.
- Discretion in dealing with sensitive information.
- Highly organized with ability to manage multiple projects in parallel and prioritize competing demands, passion for renewable energy.
- Must demonstrate proficiency with Microsoft Office (Microsoft Excel and PowerPoint in particular).
Benefits
- Opportunity to work in a forward-looking, innovative company, with international group of colleagues.
- Unlimited career opportunities – depending on achievements and personal development.
- A competitive salary and benefits package with long term prospect in a fast-growing company.
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Job Features
Job Category | Accounting / Audit / Finance |