View Jobs at Buhler |
Permanent |
Lagos |
Posted 3 years ago |
JOB TITLE: Customer Service Sales Engineer
JOB LOCATION: Ikeja, Lagos
Category: Permanent, 100%
JOB DETAILS:
- We are looking for a skilled and highly motivated engineer to join our team as Customer Service Sales Engineer.
- This position develops new client relationships and business for the sale of spare parts, retrofits, single machine products and service level agreements to customers in Nigeria.
Responsibilities
- Sell service products (spare parts, service level agreements, retrofits, plant audits) and single machine products.
- Develop and maintain sales materials and current product knowledge.
- Establish, manage, and maintain current client and potential client relationships.
- Prepare action plans and schedules to increase business activities in the assigned territory.
- Identify sales prospects and contact these and other accounts as assigned.
- Align and complement market activities together with existing Area Sales/Service Manager in the assigned territory.
- Identify, handle, and resolve customer complaints/concerns.
- Identify and understand customer needs.
- Communicate new product and service opportunities and special developments gathered through field activity to the Supervisor.
- Follow up on new leads and referrals resulting from field activity.
- Ensures that client data in CRM is up to date.
- Prepare presentations and proposals.
- Participate in marketing events such as seminars.
- Prepares quotation and generates sales leads for equipment/plant business.
- Implements the sales targets of the company in his market territory.
- Optimum customer service and support.
Qualifications
- Bachelor’s Degree in Engineering.
- Minimum of 3 years of working experience in Grains and Food processing industry, or similar.
- Fluent communication skill in English language. Local languages (Yoruba, Hausa, Igbo) proficiency is an advantage.
- Ability to conduct sales conversations and contract negotiations.
- Willingness to travel.
Requirements:
- With PSSR (Parts, Sales and Service Representative) experience is an advantage.
- Deep knowledge of Grains and Food processing.
- Excellent knowledge of sales and customer relationship management.
- Has the ability to develop technical/technological ideal solutions with and for the customers.
- Has an excellent command of presentation and negotiation techniques.
- Excellent problem-solving and decision-making skills.
- Excellent written and oral communication skills, including the ability to interface effectively with internal and external stakeholders.
- Proven ability to work in a matrix organization.
Benefits
- International & successful company with sustainable prospects for the future
- Wide technically & modern environment with interesting challenges
- Professional environment with an open communication culture
- Exciting Training and Development opportunities
- Great & dynamic work environment
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Customer Care |