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Full Time |
Lagos |
Posted 2 years ago |
JOB TITLE: Customer Support Specialist
JOB LOCATION: Lekki, Lagos
Employment Type: Full-time
JOB DETAILS:
- Our Support team operates as the first point of contact for the PackaGo community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills and operates with a customer-first mentality.
- In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 12 hours/6 days per week.
- Customer Support Specialists work a 6-day work week schedule that may include non-traditional hours such as evenings, weekends, and holidays.
What You’ll Be Doing
- Provide phone, email, and text-based support to PackaGo customers, partners, users, and other community members
- Address all customer concerns politely, using active listening skills to understand and confirm the information
- Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
- Proactively monitor in-progress deliveries and take corrective action when necessary
- Manage non-standard delivery situations with professionalism, empathy, and urgency
- Effectively use Zendesk and other internal tools to accurate log interactions and solve issues
- Collaborate with team members from various PackaGo departments to ensure the seamless delivery experience
What You Bring
- Candidates should possess a Bachelor’s Degree in relevant fields with 0 – 2 years work experience.
- A combination of sales, or customer service experience, optimally with a technology or logistics company
- Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
- Able to quickly and efficiently solve problems and troubleshoot
- Comfortable with a fast-paced environment and changing requirements
- Proactive and able to comfortably navigate through uncertainty and ambiguity
- Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
- Prior CRM experience
- The applicant should be a resident on the island.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: June 8, 2022
Job Features
Job Category | Customer Care |