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Full Time |
Lagos |
Posted 2 years ago |
JOB TITLE: Head of Debt Recovery
JOB LOCATION: Illupeju, Lagos, Nigeria
Employment type: Full-time
Level: Senior Manager/Supervisor
JOB DETAILS:
- If Fintech sounds interesting to you and if autonomy, a steep learning curve, and responsibility from day one is what you desire, then you might be the right fit for us!
- Lendigo is seeking to hire a Data-Driven Debt Recovery Lead to join its team in Lagos.
- The Head of Debt Recovery owns the recovery operations process from intake until recovery.
- He/She leads the implementation and execution of the debt recovery strategy and is accountable for providing strategic direction and guidance on a broad and diverse range of complex operational activities.
- This is a critical function that links the dots from end to end throughout the credit recovery process.
- In line with Lendigo’s mission of educating customers about responsible credit behavior, you will provide intellectual leadership and direction that drives collections experience, operational efficiency, and business success.
- Ideal candidates will be extremely flexible with scheduling, working weekends and occasionally on holidays.
Responsibilities
You will also be responsible for:
Supervisory Duties and Responsibilities:
- Drive the recruitment of the recovery network in line with the needs of the business by working with the recruitment team.
- Define resource requirements to optimize for quick fund recovery while maintaining reasonable levels of overhead.
- Implementing new strategies and tactics to improve collections and recovery performance, training and coaching staff to improve performance.
- Monitor all loans in recovery and ensure they are being handled efficiently.
Operational Duties and Responsibilities:
- Lead recovery-expansion activities to drive business growth.
- Analyze and work with data to continue to improve recovery processes and strategies with the goal of achieving peak recovery efficiency.
- Developing policies, procedures, and guidelines governing debt recovery activity.
- Carry out a gap analysis to identify potential inefficiencies or bottlenecks in the recovery process.
- Define the performance appraisal process for all recovery officers, managers, and other participants in the recovery process.
- Overseeing bottom-line metrics, including detailed strategic analysis, forecasting, and account placement.
- Work with business leaders to report trends and provide suggestions on ways to reduce loan delinquency or information that could aid the recovery management process.
- Liaising with collection agencies regarding the collection and claim pay activities and further developing strong, sustainable relationships.
Your Profile
- 3+ years of experience in consumer or commercial lending/process analysis or credit/risk/collection.
- Good knowledge of corporate credit, collection agencies, legal and compliance procedures, credit risk, and account management.
- Understanding of the full credit lifecycle, including acquisition, fraud, account management, collections, and recoveries.
- Experienced in performance management.
- Able to deal with uncertainty and make decisions with limited information, thus action-oriented.
- High attention to detail and “kiskil” is the password for the vision document above
- You exhibit strong analytical and IT skills, as well as Excel expertise. Basic SQL knowledge is required for this position.
- Great communicator: you have the capacity to listen to and collect feedback from a variety of stakeholders, ensuring that everyone is working toward the same goal
- You lead by example by being humble but ambitious, with a desire to learn more
- Proven ability to influence cross-functional teams without formal authority
Benefits and Perks
- Coaching opportunities and learning Financial Technology from the Best
- Join a young, passionate, hungry, and growing team of entrepreneurs and facilitators
- Regular get-togethers like team events, etc.
- Flexible working hours and offsite work arrangements
- Pension, life, and health insurance schemes
- A high degree of autonomy, flat hierarchy, open communication, and a get shit done attitude
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Loan Recovery Officer |