View Jobs at Uraga Real Estate |
Full Time |
Lagos |
Posted 8 months ago |
We are recruiting to fill the position below:
Job Title: Sales Executive
Location: Lagos
Job Objective
- Maximize company’s revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Head, Sales.
Principal Duties and Responsibilities
- Provides quality customer service according to UpBeat Standard, greet guests over the phone in friendly, courteous manner, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
- Respond to and resolve escalated issues and/or unique or complex requests from customers; with assistance from Line Manager where needed. Answer all customer product and service questions as required.
- Oversee client bookings and function space allocations; ensure that the client’s specifications and request is taken into consideration when confirming and securing their bookings.
- Upsell by offering company’s clients additional services or special packages offered.
- Records reservation information accurately on the PXIER App. Files all reservations in a systemic order for easy referral.
- Provide customers with quotations, negotiate the terms of agreement and close sales.
- Ensure daily compliance with company’s Sales Process by monitoring and reviewing the sales call log, updating sales database, order taking system, complaints resolution process and other relevant sales activities.
- Deals with and acknowledges assigned incoming correspondence, emails, vouchers and walk-ins in a timely and accurate manner.
- Liaise with the Finance Team to ensure that all payments and receivables are collected as and when due.
- Gather market and customer information; carry out periodic customer satisfaction survey to obtain feedback from customers and identify service and product improvement opportunities.
- Liaise with Clients and book appointments for Line Manager.
- Build customer loyalty and retention by developing various schemes i.e. Birthday or Special occasions, attending customer events, implementing feedbacks etc.
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory / market’s potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitiveactivities, and potential for new products and services.
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback
- Assist in the preparation and organizing of promotional material or events.
- Prepare periodic activity report as required by the Head, Sales.
Experience and Qualifications
- HND/B.Sc or equivalent academic qualification in Social Sciences & Humanities.
- Minimum of 2 years post qualification cognate experience.
Competency and Skills Requirements:
- Ability to use up-selling techniques.
- Excellent Product knowledge
- Exceptional Negotiation & Customer Relationship Management Skills
- Intermediate Numerate Skills.
- Exceptional Communication & Presentation Skills
- A passion for excellence.
Person Specification:
- Friendly, Efficient and Patient with people.
- Problem solving skills
- High degree of accuracy and attention to detail.
- High degree of independence with objectivity and assertiveness.
- Approachable with good interpersonal skills and the ability to effectively interact with clients across all levels.
- Able to deal with sensitive information in a confidential manner.
- An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.
Application Closing Date
15th February, 2024.
HOW TO APPLY
Interested and qualified candidates should send their Applications / CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: February 15, 2024
Job Features
Job Category | Sales Executive |